Rules/Policies

General Rules and Policies

  • Upon arrival, please read through gym rules posted around the facility. Also, please check in at front desk when available. If no sign-in sheet or directions are available, please check-in with your trainer.

  • If you are entereing the upper level to use the baseball/softball cages, you must sign in on the clipboard located by the stairs. Only Premium members or rentals are allowed upstairs. Please be mindful of bats, balls, etc. Anyone entering the upper level must be wearing a batting helmet.

  • Please be respectful of the facility and lobby area. An adult must supervise children in the waiting area and lobby for their safety. Nobody is allowed to use the courts or equipment without a membership, unless you are working with a trainer.

  • Shoes: please ensure your child has proper shoes for their activity (i.e., non-marking basketball shoes for basketball, athletic/training shoes for sports performance training, etc.).

  • Children of all ages must wait inside the building until their ride arrives. Children should be picked up promptly after their class.

  • The Lab Athletic is closed on all major U.S. Holidays.

  • The Lab Athletic is NOT responsible for any lost/stolen belongings; please do not bring your valuables into the facility.

  • Lost/found items are kept for 2 weeks. If after two weeks your items are not claimed, they will be donated.

Payment Policies and Procedures

Programs vary and there will be different cancelation policies depending on the program chosen. All payments are final, no refunds will be provided (unless specified in that program's terms).

All-Access Members - please review the "Membership Policies" option under the "Memberships" tab.

For Reservations/Rentals:

  • All reservation deposits/payments are considered final and are non-refundable

  • Cancellations are allowed up to 1 week (7 calendar days) prior to your reservation, less 20% of each day for which you are cancelling. There are no refunds if cancellation occurs within 1 week of your reservation.​

  • In situations where district 11 has cancelled school and after-school activities due to bad weather, we will allow rescheduling your reservation at no cost to you if you so choose, but approval must be granted via email prior to your scheduled reservation. You MUST choose an available day/time within 2 weeks of your previous reservation.