Quick Links

How to add and Verify Cell Phone Number

 

How to put my Mobile number onto my account to receive Text Messages:

  1. Sign In to your account via www.bghurricanes.org.
  2. In the side menu click   My Account >   My Account.
    My Account > My Account menu in SwimOffice
  3. To add an SMS number for one of the athletes in the account, click the   Members tab and then click their name; otherwise stay on the current screen.
  4. Fill in the cell number in the   SMS field. (make sure to follow the number format, do not add the "1-")
  5. Pick the cell   Carrier for that phone from the drop down menu.
    Enter SMS number and carrier
  6. Click   Save in the upper right and it will send that number a verification text.
  7. Check your cell phone for a "Verify your SMS" text from   notifications+alias, where   alias is your team's alias, and open it. Note that some cell carriers can take awhile to deliver the message.
    SMS verification text
  8. Tap the link and you should see one of two possible messages.
    • "Success! We have validated your primary SMS." (or "secondary SMS" if that's what you were verifying)
    • "Sorry, your primary SMS has already been validated." Sometimes just opening the text will verify the number, resulting in this message.
    In either case the SMS number is verified and ready to receive texts from the team.
  9. If tapping the link doesn't work, note the four digit code number in the text message.
  10. If you get the message "Sorry, the code XXXX did not match any codes," continue.
  11. Back in your team's SwimOffice website, click the   Unverified button above the SMS number.
    Enter SMS verification code
  12. If you got the error in step 10 on your mobile device, click   Resend Verification and go back to step 7.
  13. Enter the four digit code from your text message in the   Verification Code field and click   Verify.
  14. You will see   Verified in green above the SMS number. You may need to refresh the screen to see this.