TTC does not offer cash refunds; only gym credits. Our gym policy permits "gym credits" only as a result of cancellations. Additionally, to ensure a smooth transition auto-draft cancellations must be requested before the first of the month. Payments can not be stopped after this date, and resulting funds can only be issued back as "gym credits" for future services. For members using on demand payments, please note that payments are due at the 10th of each month, after which a $10 late fee will be charged automatically to your account.