General Information

What ages can join group swim lessons?
Children can enroll in group swim lessons starting at age 3, through age 12.

 

What temperature is the pool, and how is it sanitized?
Our lap pool is kept at approximately 83°F. All pools are sanitized with sodium hypochlorite and tested multiple times daily to ensure safe, balanced water for our swimmers.

 

Should my child take swim lessons year-round?
Yes! Year-round lessons help swimmers retain skills, build confidence, and stay safe in the water. Long breaks can lead to skill regression, so we recommend continuous lessons whenever possible.

 

Scheduling & Registration

When do lessons run, and how are they scheduled?
We run session-based lessons year-round. Regular classes are offered on the following schedules:

In addition, we offer hour-long “camp sessions” during Spring Break and Christmas Break for families looking for a short-term, intensive option.

 

When can I register, and can I join mid-session?
You can register online anytime during open registration. If the session has already started, we’ll prorate your fees for the remaining classes.

 

How do I register for lessons?
Visit our Class Registration Page to enroll. Unsure of your child’s level? Check out our Level Descriptions. 

 

Can I switch my lesson day or time?
Yes, if space allows. Email us to check availability.

 

Can I move to a different session after I’ve registered?
We can only move swimmers to another session if the current one has not yet started and space is available.

 

During Lessons

How should my swimmer dress for class?
All students must wear an appropriate swimsuit (one-piece suits are recommended). Hair must be secured out of the face, and long hair should be tied back. Swim caps are highly encouraged.

 

What equipment does my swimmer need?
Swimmers should come dressed in a swimsuit and bring a towel and cover-up for after class. Some levels also need specific gear (available for purchase at the front desk):

 

How many students are in each class?

 

Can families watch lessons?
Yes. One parent or guardian may watch lessons. Please limit additional guests, as deck space and seating are limited.

 

Can I use other parts of the gym while my child is in class?
Only gym members have access to the fitness areas and locker rooms. Non-members may use the Family Restroom during lesson times only.

 

Progress & Placement

What happens if my child is more or less advanced than others in class?
Our instructors quickly assess skill levels and adjust their teaching to meet each child’s needs. We monitor progress throughout the session and may suggest a level change if needed.

 

Why might my child need to repeat a level?
It’s common to repeat levels 3–6 times. Swimmers need time to build skills and confidence.

 

How is my child assessed during lessons?
Instructors evaluate skills throughout each session. To pass a level, swimmers must consistently demonstrate mastery of all skills and exit tests before advancing.

 

Where can I find my child’s skill results at the end of a session?
Log in to your online account, go to My Account > Account Info > Members tab > Child’s Name > Classes tab, and select the most recent class. Skills with a green checkmark have been mastered.

 

What are the level Exit Tests?
Each level has a set of final skills swimmers must demonstrate to advance. (A full list is available HERE).

 

How do I know when my child is ready to move up?
When 100% of the level skills (including exit tests) are mastered, your child is ready for more challenging skills in the next level.

Instructors & Preferences

What are the instructors’ qualifications?
All instructors go through a hiring and training process to ensure they’re skilled, patient, and focused on safety and fun.

 

What if our favorite instructor is moved to a different time?
Instructor schedules sometimes change, but all our instructors are highly trained. We’ll do our best to accommodate your preferences if possible.

 

Can I request a specific instructor for my child?
We can’t guarantee requests, but we’ll try to honor them when scheduling allows.

 

Policies & Other Questions

Why aren’t goggles used in Level 1?
It’s important for beginners to feel comfortable putting their faces in the water without goggles. This helps prepare them for real-life water safety situations where goggles aren’t available.

 

What if my child’s class has only one or two students?
We may combine classes to ensure a positive group environment. If the new time doesn’t work, you can move your child to a future session.

 

Can I get a refund if I’m not satisfied?
We don’t offer refunds, but we encourage you to reach out with any issues or feedback. We're always looking to improve and want to make sure your experience is a positive one.

 

Still Have Questions?

Email: [email protected]