WEST Swim Lessons Program Policies
Please read the following policies carefully to familiarize yourself with our program. Policies are agreed upon at the completion of registration and through participation in our program.
Registration:
Please register using our online registration system. Late registrations will be accepted on an individual basis depending on space and instructor availability.
Financial Aid:
Scholarships are available to those who qualify. The criteria is based on Everett School District’s Free & Reduced School Lunch Program. Please click here for the Financial Aid Application.
One Spot per Child:
Do NOT register for more than a single spot per swimmer. Our program is designed to prepare children for club or recreation swim teams at an appropriate progression rate. Multiple and simultaneous registrations for the same swimmer will be canceled without credit or refund. If you feel your swimmer needs more time in the water, please consider Private Lessons or talk to one of our Lessons Managers for recommendations.
Waitlist Sign-Up:
If the class you are looking for is full please click here to be added to our Waitlist. We restart the waitlist following each new registration and will work through them in the order they are received. If the class you are looking for is not available, please DO NOT register for the incorrect level. Incorrect registrations and wrong level placements will be cancelled WITHOUT credit or refund!
Make-Up Class Policy:
Our program structure does not allow for any make-up classes. Credits for missed classes will ONLY be issued if meeting our Extended Illness Policy criteria (see below) and a doctor’s note is provided.
Cancellation Policy:
If you cancel your registration for any reason, no credit or refund will be given. ALL cancellations MUST meet our Extended Illness Policy criteria to receive credit. Incorrect level placement and multiple registrations for the same swimmer are subject to cancellation.
Refund Policy:
We do not give refunds. In some circumstances we will apply WEST Credit to your account to be used at a later date.
Credit Policy:
WEST Credits will be issued for extended illness (see below) and pool closures only. Credits may be applied toward future group lessons, private lessons or other WEST Programs and are non-transferable.
Extended Illness Policy:
If your child is sick or injured and misses two (2) or more consecutive classes, a credit will be issued when a doctor’s note is presented. The doctor’s note must include the dates that the child was not allowed to be in class. Credits cannot exceed 50% of total registration fee.
Swim Attire:
Swim suits must be worn and all swim attire must be designed for swimming. Improper fabrics can become a safety risk or damage our pool equipment. Avoid wetsuits as they provide buoyancy and give a false sense of body awareness. Avoid shirts and loose fitting swimsuits as they create drag resistance which weighs swimmers down and makes it harder to move through the water.
Spectators:
We ask no more than 2 spectators per family watch lessons from the pool deck, as space is limited. Spectators MUST remain behind the white line on the pool deck and follow all posted rules and staff requests. Parents/Guardians must remain on facility grounds for the entirety of the child's lesson.
Parent/Guardian Etiquette:
Please do not coach or instruct your child from the benches. If you have questions, please speak with the Lessons Manager and avoid talking directly to our instructors so they may remain focused on the swimmers at all times. Please keep conversation at a respectful volume when on the pool deck, in the locker rooms and lobby area.
Deck Changing:
Changing your bathing suit and/or clothes in public is against USA Swimming SafeSport & WEST’s Minor Athlete Protection Program. There are family changing stalls at the far end of the deck. Children ages 6 years and older MUST use their gender assigned locker room or the curtained changing areas at the end of the pool deck.
Locker Room Use:
The locker room is NOT a place to hang out. Please limit showers to 2 minutes, especially when it is busy.
NO Cell Phones in Changing Areas:
ALL CELL PHONE use in the locker rooms is a violation of WEST Policy, USA Swimming’s Code of Conduct and Washington State Law. It will not be tolerated and is for the safety and comfort of all WEST patrons.
Children 6 years and Older Must Use Gender Assigned Locker Rooms:
Children under 5 may accompany their parent/guardian in the opposite gender locker room. There are also curtained changing stalls at the end of the pool deck for your convenience and comfort.
See Something - Say Something:
Report any and all suspicious or concerning behavior to WEST Staff IMMEDIATELY.
