SUSA Summer Team -- Policies & Procedures 2025

 

Specific Policies for each Facility -- scroll down

General Summer Team Policies (applicable to all facilities)

1.  Communication

  • Email 
    • ​Please check your email daily.  Communication with parents will be done primarily through email and News (which is posted on the website).  Parents are responsible for obtaining information that goes out through email lists.  If your contact information changes, please update it by logging into the website and making the necessary changes (do not email the coaches to do it for you).
  • Texting
    • If you wish to receive text messages, you must follow these steps:  1) enter your cell phone number and carrier info (Verizon, T-Mobile, etc) into the appropriate fields in your account information, 2) Click save, 3) Click on the text message it sends you. Please note: our system does not work with Republic Wireless.
  • Check the website for information BEFORE contacting us through email or texting.  Info about events and meets will be posted there.
  • Parents and swimmers have the right to request private, in-person meetings with the Head Coach or Director of Coaching at any time.

2.  Bullying and Code of Conduct

Upon registering, all swimmers and their parents are required to read and electronically sign the SUSA Summer Team Code of Conduct and SUSA Bullying Policy.  This is also posted to the Parents tab.

3.  Open Deck and Parent Observation

Parents are welcome to observe practice at any time ("Open Deck").  However, please remember that you have hired our coaches to do a specific job.  It is detrimental to a child if they are forced to choose between listening to a coach and a parents who is "coaching."  Therefore, we require that parents do not interfere with practice by approaching coaches or swimmers during practice time.

4.  Discipline

When a swimmer violates the Code of Conduct or is disruptive to a practice, the following procedure will be enforced:

  • First offense -- the swimmer will be asked to sit out of practice for an appropriate amount of time.
  • Second offense -- the swimmer will be asked to leave practice.  The swimmer will be allowed to contact his/her parents for a ride.
  • Third offense -- the parents will be contacted and a meeting will be set up with the Director of Coaching, Head Coach, parents and the swimmer.
  • Fourth offense -- The swimmer will be dismissed from the team.  Refund policies will be administered accordingly.
  • Coaches have sole discretion on when to apply the interventions mentioned above.

Parents or other adults who violate the Code of Conduct will be asked to leave the deck.

4.  Refunds

If a swimmer cannot complete the season, parents must submit via email a request for refund. The Refund Request Form is found under the Parents Tab on our home page or there is a link below.

We hire coaches and reserve pool time based on our registrations.  For this reason, refunds will be pro-rated based on date of submission of the Refund Request Form.

  • Before May 10 -- full refund
  • May 10-June 7 -- 75% refund
  • After June 7 -- no refund

Refund Request Form

5.  Disagreements and Complaints

Chain of Command:  if a parent or swimmer has a disagreement with a coach, they should:

  • Speak to that coach directly, privately and at a time that does NOT interfere with practices.
  • If the situation is not resolved, the parent should contact the Head Coach, who will in turn contact the Director of Coaching.

Parents have the right to request a meeting at any time, given that they have properly followed the chain of command.

6.  Team Uniforms

At Placements, or another time thereafter, swimmers will be given a team cap and team shirt.  Only team caps and team shirts can be worn at meets.  If a swimmer needs a replacement cap or shirt, the cost will be $7 for either.  This charge will need to be paid BEFORE receiving the replacements and will be subject to availability.

7.  Emergency Situations

All SUSA coaches are required to remain current CPR and concussion certifications.  When appropriate, SUSA coaches will defer to the lifeguards employed at our facilities.

8.  Late Pickup

It is expected that parents be on time to pick up their swimmers.  This helps prevent possible injury and unproductive loitering.  If parents are late to pick up their swimmers from practice, swimmers are REQUIRED to stay on deck with the coaches.  Because this is disruptive to the flow of the following group, there will be a $5 late pickup charge for each incident.  This will be billed directly to your credit card.

9.  Holidays and Meet Days

Practices will not be held on July 3-4 or 2-25.  If any other practices are canceled (such as for meets), parents will be notified through their login email.

10.  Practice Group Minimums

There is a minimum of 8 swimmers to schedule a practice group.  If 8 swimmers do not sign up for any practice group, those swimmers will be moved to a different time or group.  Parents will be notified before the change takes place.

 

Specific Policies for each Facility

 

Washington City Community Center/Sand Hollow Aquatic Center

1.  Use of Showers, Lockers and Additional Facilities

  • Please be courteous to facility members and guests.  No horseplay allowed in the lobby areas, hallways and locker rooms.  No music allowed in the locker rooms.
  • Clean up after yourself.  Do not leave garbage or any items on deck or in the locker rooms/showers.
  • Limit use of the showers.  Remember there are other guests who use these facilities.
  • SUSA membership does NOT entitle swimmers to use of the facility.  You must be a member or pay the day use fee if you wish to use the rec pool (with the play structure), rock climbing wall or gym areas.  If you wish to purchase a facility membership, please contact the front desk at WCCC or SHAC.
  • SUSA membership allows ONLY the swimmer to use the competition pool.  Family members are not entitled to any use of the facility unless they have a WCCC or SHAC membership.
  • Locker rental can be arranged through the front desk at WCCC.
  • NO CHILDREN ARE ALLOWED TO RUN AROUND UNSUPERVISED throughout the facility -- especially upstairs.  This includes swimmers before and after practice as well as siblings or friends.
  • Coaches will sweep the locker room and indoor areas between every practice.

2.  Storing Equipment on Deck

Swimmers should place their gear in the areas designated at orientation (during the first week of practice).  Please zip up bags and store all items inside.  SUSA coaches will NOT collect items left behind.  Any such items will be turned in to the facility lost and found.