SPA Swim America Policies & Procedures

Please read the following policies carefully. These policies may be changed at any time without notice.

Class Cancellation Policy

• Please know that SPA SwimAmerica rents pool space from the Sienna Residential Association (SRA). This means there may be times we need to cancel, combine or move class venue in order to accommodate other pool users.
• We reserve the right to cancel, combine or move class venue at any time. In the event SPA SwimAmerica cancels a class, we will do our best to schedule a makeup class, if no make up class is able to be scheduled, you will receive a credit for the cancelled class.
• Should a class be cancelled due to inclement weather, SPA SwimAmerica will try to offer a makeup class. Only one make up class will be offered per week. We cannot guaranttee the make up class will be at the same time as your student's current class. If a makeup class cannot be added, your account will be credited for the fees of the cancelled class. 
• In the event of a class cancellation or change of location, you will receive an email notification. Please note that we try to give as much notice as possible, but weather and pool maintenance can be unpredictable. 

Makeup Policy

• Unless SPA SwimAmerica cancels a class due to inclement weather, pool availability from SRA, or other hazardous conditions, attendance in scheduled classes is the responsibility of the participants. 
• We do NOT provide refunds, makeup classes or allow the participant to attend a different class due to personal schedule conflicts or illness. 
• We recognize that illness is unpredictable, however please be aware that your child's spot is reserved and cannot be reassigned on short notice. 
• Students should arrive no less than 5 minutes before the scheduled class start time. Late students will not be accepted into class as it disrupts learning for the class.

Termination Policy

• If your swimmer(s) has not yet begun classes, please email [email protected] and [email protected] to cancel your registration with our program. This request must be made at least three (3) days prior to your first scheduled class.
• If your swimmer(s) has already begun classes and you would like to withdraw from our program, please email your request to [email protected] and [email protected].

Photo Policy

• Photos are occasionally taken by staff at SwimAmerica classes and events. Any photo taken of your child may be used for SPA SwimAmerica purposes, including, but not limited to website, print brochures, or advertising for SPA SwimAmerica.
• In order to protect the privacy of every child at the pool, we ask that parents do not take videos or photographs during lessons.
• If you do not wish to have your child's photo taken, please email [email protected] as soon as possible.

Pool Deck Policy

• Due to insurance and liability reasons, only staff and registered lesson participants are allowed on the pool deck. NO PARENTS ARE ALLOWED ON DECK FOR ANY REASON.
• Spectators (parents, grandparents, siblings, etc) are welcome to bring chairs and set up outside the fence. Parents are also welcome to wait in their vehicles, but are asked to be back outside the gate by the end of lesson time for pick up. Swimmers will not be able to leave the pool area without a parent or family member present.

Pick up/Drop off Policy

• Before your child's scheduled lesson please wait outside the gate with your swimmer. The Program Director will let your swimmer know when it is time to come inside the pool area for lessons.  At the conclusion of lessons, the Program Director will escort your swimmer back to the gate to meet you. 
• Parents must be at the gate at the conclusion of the lesson, swimmers will not be released to walk into the parking lot unattended. 
• If you choose to leave the pool during the lesson, you must return in time to be at the gate at the conclusion of your swimmer's lesson.