1) General Questions
2) Registration Questions
3) Membership Questions
4) Private & Semi-Private questions
5) Important Documents
General Questions:
Am I required to volunteer?
There are no volunteering hours for any of our programs or events.
What kind of equipment does my child need? Team store link
All swimmers are required to wear ElitSwim logo caps at all times.
- Fins that fit snugly without hurting their feet
- Kickboard (size depends on child's age)
- Pull buoy
- Goggles
- Proper fitting suit (No swim trunks)
- Please avoid full-body suits, making it hard for the swimmer to move through the water.
Where can I buy an ElitSwim Cap?
Swim caps are available for purchase from your coach on deck for $6 for the latex and $11 for the silicone ones.
Can my child or I use the facilities before or after their private or group practices?
Your class fee covers the entrance to the pool for the designated time of your practice. If you would like to stay longer at the pool to swim (i.e., out of your lesson time frame), you must pay the entrance fee to the City at the front desk.
What information is in the calendar?
- Events
- Due to high school events, future practice dates might be at a different time or location.
How do I sign up for text messages?
- Sign in to your account at www.elitswim.com
- Go to My Account > Account Info.
- Click add the SMS phone number and add your phone carrier.
- You will now receive a confirmation text.
- You are now ready to receive ElitSwim texts.
Should I come to practice early?
For the swimmer's benefit, we ask that participants arrive 5-10 minutes early to give them enough time to prepare their equipment.
How do I update my credit card information?
1) Sign in to your account
2) Go to My Account > Account Info > Payment Setup
4) Add your new Credit Card information
5) Click Save Changes
What is the depth of the pool?
It depends on which lanes we are assigned. Sometimes we are in the shallow end, and other times, we're in 4+ feet depth.
What happens if a practice is missed during the winter holidays/months?
During December and January, we allow makeup practices and accommodate all requests.
How can I watch my child(ren) practice?
Parents must stay out of sight to keep the swimmers engaged with our coaches to avoid distracting swimmers and coaches. Parents can watch practices from a distance but are not required to stay during practice.
How will I be notified if a practice is canceled?
You can sign up to receive text messages. Otherwise, we will inform you via email as soon as possible.
Am I allowed to take pictures or videos of my child(ren) during practices?
For private lessons, please ask your coach before taking pictures or videos.
For Group practices, pictures and videos are not allowed out of respect for other participants' privacy.
Can I make up my practice if I miss one?
ElitSwim does not offer makeup practices. Billing is based on four weeks per month. Most months offer more than four weeks, and we do not process an extra payment as assistance for practices you will miss on your own, legal holidays, etc.
What if my child misses a class due to being sick or injured?
Please provide us with a doctor's note no later than a week after the incident to be reviewed and decided if you are eligible to receive makeup practice(s). Later notes will not be accepted. There would be a -$10 on the credit back for the processing fee.
Extreme circumstances will be considered on a situational basis by the department head ONLY!
Registration Questions:
My child is new to Elitswim. What do I do?
- New swimmers can only register if they have gone through a try-out and are approved by one of our coaches.
- For All New swimmers, the City of San Ramon requires a liability form to be downloaded, printed, filled out, and handed to us before the swimmer can enter the water. Please click the link to choose your form for a MINOR or ADULT.
What is the registration fee?
There is a $25 registration fee for all programs, including private lessons ($25 for the second and $20 for the third sibling)
Do I need to pay another registration fee if I suspend my account and reactive it later?
You will not pay another registration fee if you reactivate your account within four months and it is also in the same calendar year.
We will process a registration fee if you suspend your account and reactivate it in the next calendar year.
Is the registration fee refundable?
The registration fee is non-refundable.
Can I register at any time during the month?
Registration is available at any time.
What happens if I register in the middle of the month?
Monthly fees are prorated for the remaining month + a 4% transaction fee.
For example: If you signed up on the 10th of the month, you would only be charged for that month's remaining practices.
We will process the regular monthly dues if the remaining month includes four full weeks of practice.
I've registered; what do I do next?
Your account is now "Pending Approval'. We will soon process your registration and add the prorated monthly dues for the remainder of the month. Once activated, you will receive an email confirmation and will be able to start right away.
Membership Questions:
How are the monthly charges collected?
The ongoing monthly charges are collected automatically on the first of each month. The credit card you use for this registration becomes your default payment method for monthly charges.
What are the accepted forms of payment?
ElitSwim will only accept payments by credit card (Visa, MasterCard, or Discover). Please keep a current credit card on file to pay monthly dues and other items.
Is there a late fee if I do not pay on time?
There is a $30 late fee per member if payments are not made by the 10th of each month.
To avoid a late fee, replace your credit card information before the due date of the 10th and contact us (link) to confirm.
If fees are not current, swimmers will not be allowed to practice.
How do I suspend or terminate my Membership?
Suspending or terminating your Membership requires a thirty (30) days advance written notice.
Please provide the following information in your email:
- Account name (first and last)
- Participants' first and last name
The participants' responsibility is to notify the club management of their intention to terminate their involvement with the ElitSwim programs in writing/email to close out or suspend their accounts. If not, your account will stay active, adding the monthly dues and late fees.
Can I get a refund?
ElitSwim does not offer refunds.
We can also keep the credit to your account active for up to 2 months with an option to reactivate back your account. After two months period, any credit amount will be removed.
If the pools are closed, do I get a refund or credit?
The San Ramon Olympic pool(SROP) and Dougherty Valley Aquatics Center(DVAC) close due to natural disasters such as weather, power outage, air quality, etc. ElitSwim does not offer a refund, credit, or makeup practices.
Private & Semi-Private Lessons
How can I start if I'm interested in private & semi-private?
To arrange your private lessons, you will need to Contact Us and check availability!
What is the next step after I register?
Your account is now "Pending Approval'. We will soon process your registration and will process payment for 6x30min private lessons to start. Once activated, you will receive an email confirmation and will be able to start right away.
Is there a time frame when I have to complete my lesson package?
You have two months maximum to complete any six lessons package.
Should I be visible during my child(ren) 's lessons?
Parents must stay out of sight to keep the swimmers engaged with our coaches to avoid distracting swimmers and coaches.
Can I cancel a private lesson?
Only one lesson out of every six can be canceled and rescheduled. Cancelations for private or semi-private lessons are only acceptable with a 48-hour notice before the lesson. Failure to do so will result in a full session charge.
How do I cancel a private lesson?
Cancellations must be made via email or text directly through your coach assigned for your private lessons.
Can I reschedule a canceled private lesson?
Yes, contact your coach assigned for private lessons to reschedule and allow at least 72hours for a lesson to be rescheduled.
Is there a processing fee for refunding back private lessons?
Yes, $10 admin work plus 3% for the CC transaction fee for the total refund amount, which we had already covered on our end when we first processed your payment.
Do private lessons expire?
Must use all private lessons packages within the two months purchased.
Can I take videos or photos during my child's private lesson?
Yes, you can, as long as you don't distract the coach or the swimmer. If requested, we can arrange one lesson to be assigned for video or photo shooting.
In Closing:
Although comprehensive in outlining the ElitSwim, not all policies or procedures might be covered. When a new situation occurs, the ElitSwim administration will decide the child's safety, security, and well-being in the program's best interest. The coaching staff encourages all parents to be part of this wonderful organization and help us help the children!
Important Documents
ElitSwim Concussion Info Sheet For Swimmers & Parents
ElitSwim Action Plan to Address Bullying
ElitSwim Athlete Protection - Guidelines and Policies
EliteSwim, LLC
