KATY Aquatics Learn to Swim Policies & Procedures 2023-2024

Safety Precautions 

Please see our current statement on safety precautions here. 

FREE Trial Class

• All swimmers must attend a Free Trial Class before registering in our SwimAmerica Program. 
• At the Trial Class, your swimmer will be evaluated by our instructors and receive a station assignment.
• Once you have the station assignment for your swimmer, you may go online and register for your preferred class/day/time.

Cancelation Policy – Prior to your first class

• All cancelations must be made 3 days prior to the start date of your swimmer’s class(es).
  You will receive a refund minus a $20.00 Administrative Fee per swimmer.

Class Cancellation Policy

• Please know KATY Aquatics rents our pool space from Katy ISD. This means there may be times where we need to cancel, combine or move class venue in order to accommodate Katy ISD or inclement weather.
• We reserve the right to cancel, combine or move class venue at any time. In the event KATY Aquatics cancels a class, you will either be offered a makeup class, or you will not be charged any fees for the class we cancel. 

Makeup Policy

• Unless KATY Aquatics cancels a class due to hazardous conditions, weather, or KISD, attendance in scheduled classes is the responsibility of the participants.
• We do NOT provide refunds, makeup classes or allow the participant to attend a different class due to personal schedule conflicts.
• While we understand that illness cannot be predicted, please understand the spot has been reserved for your child and cannot be booked by another student with such short notice.
• If you miss a class due to an illness, you must provide a doctor’s note to the office in order to request a credit back for the class due to illness.
• If you are missing a lesson due to illness/injury, family emergency (for ex. a birth or death), or for a religious purpose and you would like a make-up class, please contact us either through email or by speaking with your site supervisor on deck. Make-up lessons without a doctor's note will be limited to 2 classes per month. If your swimmer needs to be out for an extended period of time due to illness or injury, please provide a doctor's note. 

Registration & Tuition Fees

• Tuition is charged on a monthly basis in advance and will vary based upon the number of classes available in a calendar month ($19.50 per class for group lessons).
• Once you are enrolled, your child or children will be in lessons until we receive written notice indicating otherwise.
• Your first payment is due at the time of registration and payments will be automatically withdrawn from your account on the first business day of the month.
• A registration fee of $60 per child is required and is paid once every 12 months.
• You may change your child(ren)’s regular class day or time at any time as long as there is space in another class. To request your class change, please email [email protected]. All requests must be in an email format in order to formally change your child’s class schedule.

Withdraw Procedure

• If your swimmer(s) has not yet begun class(es), please email [email protected] to cancel your registration with our program.  This request must be made 3 days prior to your first scheduled class.
• If your swimmer(s) have already begun classes and you would like to withdraw from our program, please email your request to [email protected] by the 20^th of the month before you wish to stop swimming.  For example, if you want to stop swimming for the month of December, you will need to send your email notification prior to November 20^th. If we are not notified by the designated time, you are obligated to pay for the next month of classes. 
• Accounts can only be suspended for a whole calendar month at a time. We do not prorate or do partial month of lessons. When you choose to suspend your account, your child will be removed from his/her class. If/when you choose to return to KATY Aquatics SwimAmerica, please contact the office to reactivate your account and discuss current class availability.
• If you would like to return to KATY Aquatics after you suspend your account, simply enroll in an available class. There will be no additional registration fees as long as it falls within 12 months of your first registration.

Personal Account Information

• All billing and account information can be found by logging into your account at www.katyaquatics.org and clicking on the “Learn to Swim” tab. 
• From here you will be able to log into your account by clicking on the “Sign In” button located at the top left corner.  
• Next you will click on “My Account” to access your billing and class information.

Photo Policy

• Please understand that photos are occasionally taken by staff at SwimAmerica classes and events. Any photo taken of my child may be used for SwimAmerica purposes, including, but not limited to website, print brochures, or newspaper advertising for SwimAmerica.
• In order to protect the privacy of every child at the pool, we ask that parents do not take videos or photographs during lessons.