Cancellation Policy – Prior to your first class

• All cancellations must be made 3 days prior to the start date of your swimmer’s class(es).
  You will receive a refund minus a $20.00 Adminiastrative Fee per swimmer.

Class Cancellation Policy

• Please know KATY Aquatics rents our pool space from Katy ISD. This means there may be times where we need to cancel or combine classes in order to accommodate Katy ISD or inclement weather.
• We reserve the right to combine/cancel any class at any time. In the event KATY Aquatics cancels a class, you will either be offered a makeup class, or you will not be charged any fees for the class we cancel. 

Make-up Policy
Class participants register for classes, which meet on specific days and times.  Unless KATY Aquatics cancels a class due to hazardous conditions (lightening, pool problems, etc), attendance in scheduled classes is the responsibility of the participants.  We do not provide refunds, make-up classes, or allow the participant to attend a different class due to personal schedule conflicts. We will offer make up classes to swimmers who miss their lessons due to illness, injury, family emergency, or religious purposes. Please contact [email protected] if your swimmer misses a class due to one of those reasons. You can see the full policy below. 

Makeup Policy

• Unless KATY Aquatics cancels a class due to hazardous conditions, weather, or KISD, attendance in scheduled classes is the responsibility of the participants.
• We do NOT provide refunds, makeup classes or allow the participant to attend a different class due to personal schedule conflicts.
• While we understand that illness cannot be predicted, please understand the spot has been reserved for your child and cannot be booked by another student with such short notice.
• If you miss a class due to an illness, you must provide a doctor’s note to the office in order to request a credit back for the class due to illness.
• If you are missing a lesson due to illness/injury, family emergency (for ex. a birth or death), or for a religious purpose and you would like a make-up class, please contact us either through email or by speaking with your site supervisor on deck. Make-up lessons without a doctor's note will be limited to 2 classes per month and will need to be completed within 30 days of the missed lesson. If your swimmer needs to be out for an extended period of time due to illness or injury, please provide a doctor's note. 

Registration & Tuition Fees

• Tuition is charged on a monthly basis in advance and will vary based upon the number of classes available in a calendar month ($20.00 per class for group lessons and special needs lessons).
• Once you are enrolled, your child or children will be in lessons until we receive written notice indicating otherwise for group lessons, adult lessons, or special needs lessons.
• Your first payment is due at the time of registration and payments will be automatically withdrawn from your account on the first business day of the month for group lessons, adult lessons, and special needs lessons. 
• A registration fee of $60 per child is required and is paid once every 12 months for group lessons, adult lessons, and special needs lessons. The registration fee is non-refundable.
• You may change your child(ren)’s regular class day or time at any time as long as there is space in another class. To request your class change, please email [email protected]. All requests must be in an email format in order to formally change your child’s class schedule.

Credit and Debit Card Billing Policy​

• If you choose to use a credit or debit card for automatic payments, it will be charged monthly for the balance on your Katy Aquatics account on the 1st of each month, including for all dues, meet entry fees, logo-wear, and other charges.
• Also, you will be charged a 3% credit/debit card handling fee on each transaction in which a credit or debit card is used. Katy Aquatics accepts Visa, MasterCard, and Discover credit and debit cards.
• There is no fee added for the use of ACH or Mail options.
• In the event that you would like to discontinue automatic payments, please inform Katy Aquatics in writing. Should you miss clicking on the “Auto-Pay” option at the time of registration, please follow these steps for setting up “auto-pay” on your account:

 1. Log-in to the KATY Aquatics Website using the username (email address) and password you created at the time of registration. (Note: This account is separate from pre-competitive accounts).

2. While logged in, select the “My Account” button on the left hand column of the KATY Aquatics web page.

Next, click on “Setup Auto Pay” and check off your preferred option in the drop down box and follow the instructions. You will be given the option of setting up either a credit card, automatic bank withdraw (ACH) system, or “Manually payment to team” for paying all KATY Aquatics coaching fees and other charges.

• All payments are considered late if they are not received by the 15th of the month, and a $10 late fee will be added to your account.

Late Payments

 By signing this contract at the end of the registration process, you agree to pay certain sums for services rendered by KATY Aquatics. In the event payment is not made as agreed, and on or before the date such payment is due, KATY Aquatics reserves the right to charge additional “Late Fees” in the amount of $10 per month and such Late Fees will be reflected on your account with KATY Aquatics. You agree that such Late Fees are reasonable and that no additional Notice to you will be necessary. Delinquent accounts may be referred to collection as permitted by Texas and Federal Law. All questions or concerns pertaining to your account should be addressed directly to our Billing Department at [email protected].

Withdraw Procedure

• If your swimmer(s) has not yet begun class(es), please email [email protected] to cancel your registration with our program.  This request must be made 3 days prior to your first scheduled class.
• If your swimmer(s) have already begun classes for group lessons, adult lessons, or special needs lessons and you would like to withdraw from our program, please email your request to [email protected] by the 20^th of the month before you wish to stop swimming.  For example, if you want to stop swimming for the month of December, you will need to send your email notification prior to November 20^th. If we are not notified by the designated time, you are obligated to pay for the next month of classes. 
• Accounts can only be suspended for a whole calendar month at a time. We do not prorate or do partial month of lessons. When you choose to suspend your account, your child will be removed from his/her class. If/when you choose to return to KATY Aquatics SwimAmerica, please contact the office to reactivate your account and discuss current class availability.
• If you would like to return to KATY Aquatics after you suspend your account, simply enroll in an available class. There will be no additional registration fees as long as it falls within 12 months of your first registration.

Personal Account Information

• All billing and account information can be found by logging into your account at www.katyaquatics.org and clicking on the “Learn to Swim” tab. 
• From here you will be able to log into your account by clicking on the “Sign In” button located at the top left corner.  
• Next you will click on “My Account” to access your billing and class information.

Photo Policy

• Please understand that photos are occasionally taken by staff at SwimAmerica classes and events. Any photo taken of my child may be used for SwimAmerica purposes, including, but not limited to website, print brochures, or newspaper advertising for SwimAmerica.
• In order to protect the privacy of every child at the pool, we ask that parents do not take videos or photographs during lessons.

Changing Policy

• All swimmers must change in the bathrooms. You may not change your swimmer in the bleachers, lobby or school locker rooms.