Understanding Billing
We have (2) systems for billing.
1. Team Unify (TU) is used for registration fees, meet fees, team events, extra caps. There are no service fee charges in TU.
- Everyone must have a credit on file in their account.
- You can update this payment any time in your account.
- We automatically bill on the 1st of each month.
- All swim meets bill in the rear. For example, the Larry Lyons meet is in November and you will see your charge on 12/1.
- There are no service fee charges
2. YMCA Daxko System is used for billing Y Membership and our team fees.
- The YMCA billing system charges a 3% service charge for credit card payments and $.38 for bank account withdrawals on all transactions.
- All fees billed through the YMCA that are returned for insufficient funds or expired information will be charged a $20 returned payment fee.
- These fees are not charged by ABLY but by the company that does the billing for the YMCA.
- Any questions about membership, updating payments options or late fees can be directed to the front desk
- If you make changes to your payment method at any time, please contact Stephanie Grandy.
Billing Policy
Swimmers will not be allowed in the water unless team registration, YMCA & USA Swimming membership is complete.
TEAM FEES & YMCA MEMBERSHIP
- Team fees are not prorated for any reason and are not based on time in the water or an individual athlete’s practice start date.
- Fees are set per season and divided into monthly payments.
- We understand swimmers may experience illness, injury, over-commitment, or other personal circumstances that take them out of the water. Unfortunately, no refunds will be issued in such cases.
Withdrawal Policy
- If a swimmer leaves the team before November 1 (Winter season) or before May 15 (Summer season), the monthly fee for that month is still owed.
- If a swimmer leaves the team on or after January 1 (Winter season) or June 1 (Summer season), the full remaining team fees for the season are still owed.
Daxko YMCA Payment Processing
- Team fees are automatically charged on the 1st of each month via the YMCA billing system.
- This system also processes YMCA membership dues.
- The YMCA charges a 3% service charge on credit card payments and $.38 for bank account withdrawals.
- Returned payments are subject to a $20 return fee charged by the YMCA of Greater Cincinnati—not the team.
- To update your payment method, contact the YMCA front desk. After updating your card, please notify Stephanie Grandy to confirm your team billing is updated.
Note: All outstanding fees must be paid before a swimmer may enter the water for the first time.
Team Unify Billing
- There are no service fees
- All TeamUnify accounts must be set to auto-pay.
- Payments are automatically processed on the 1st of the month.
Meet & Misc Fees
- Meet fees and miscellaneous charges (not related to YMCA membership) are billed through your TeamUnify account.
- When you declare to swim in a meet, ABLY coaches will enter your swimmer into events.
- You are responsible for all meet entry fees, regardless of whether your swimmer competes.
- Team entries are submitted 10–30 days’ prior to the meet and are non-refundable once submitted.
Viewing Your Account
- You can view your balance anytime by logging into the website.
- Navigate to "My Invoices/Payments" to view charges and pending payments.
- Meet fees are billed after the event (e.g., November meet billed on December 1).
Athlete Travel Expenses
- Travel-related expenses are due upon receipt.
- While we aim to provide cost estimates before travel, actual costs may vary.
- Final travel invoices will be issued after travel is complete.
Billing Questions
If you have any questions about this policy or your account balance, please contact:
Stephanie Grandy, [email protected]
