Billing, Refund, & Cancellation Policy

Refunds & Cancellation:

Families can choose to pay program fees in full or via a monthly electronic payment plan.
Regardless of payment method, families are financially committed to the full session length selected at registration
No refunds or cancellations are available due to missed practices or early withdrawal.
- Example: If registered for a 7-month session, monthly payments continue through March, even if the swimmer stops in December.

All families must have a payment method on file.

Option 1: Credit Card / Debit Card Payments

Families who choose to pay their monthly fees by credit or debit card will incur an additional 3% processing fee.
This fee is applied to cover the cost of credit card transaction fees charged to the organization.
Credit card / debit card payments will be automatically processed on the first of each month.

Option 2: ACH (Bank Account) Payments

Families who choose ACH (Automated Clearing House) payments (bank account payments) will not incur any additional fees.
Payments will be securely withdrawn on the first of each month.

How to Designate your Payment Method:

Go to our team website and click on the Login link in the upper right.
Once you're logged in, navigate to the Payment Setup page. Click on the blue button to Add Bank Account or Credit Card as a payment option.
Once you've set up the Bank Account / Credit Card, it'll be added to the list of available payment options. Next to each payment option are two circles. One allows you to indicate your preferred option for On-Demand billing, and the other allows you to indicate your preference for Auto-Payment. Any payment that is not a bank account will incur the additional 3% fee during monthly billing.

If you have any questions about billing or fees, please reach out to us at:
Email: Kate Woodruff: [email protected]

Other Season Requirements and Policies: