FREQUENTLYASKED

Q U E S T I O N S !

Last updated: Dec. 2025                     

FAMILY POINTS 

  1. Why do we need the points system?
  2. How many points do I need to collect?
  3. What happens if I don’t collect the required points by the end of the season?
  4. How can I collect the points?
  5. I am extremely busy. Can I “buy out” the required points?
  6. I have more than one swimmer in my family, how many points do I need?
  7. RHAC is a swim club. Why do I need to volunteer for BINGO sessions?
  8. I joined the club in the middle of the season. How many points do I need to collect?
  9. I am a new parent. I don’t know anything about the BINGO. Where can I get started?
  10. When is the deadline to collect my obligation points?
  11. What if I leave the club before the season finishes?
  12. Will I be able to carry my points over to the next season?
  13. Where can I check my points?
  14. What if I have a question with my points balance?
  15. How can I get points faster?
  16. Due to religious reasons, I can’t sign up for Bingo. Can I volunteer for other activities instead of Bingo?
  17. Where can I get more information about the points system?

SWIM MEETS

  1. How many swim meets does RHAC host every year?
  2. What kind of work or role can we sign up for during each swim meet?
  3. How come some Official and volunteer positions earn more family points?
  4. How many family points do we need to earn each year from swim meets?
  5. Are there any restrictions or rules regarding which Time Trial and Distance meets I need to work at?
  6. How do I sign up to work at a meet?
  7. Is it possible to have my son/daughter to work for their high school volunteer hours during the swim meet?
  8. Do we get family points if my son/daughter signs up to work for his/her volunteer hours?
  9. If I cannot help out during the weekends of the 3-days invitational swim meets, are there other alternatives?
  10. How do I start to get trained and become an Official?

GENERAL

  1. Is there a way to keep track of what events I've signed up for? (ie. Bingo nights, swim meet jobs, food sign-up, etc.)

 

FAMILY POINTS

  1. Why do we need the points system?

    RHAC is a non-profit organization that is run by volunteers who have a busy life like you. The points system is a way to encourage parents to be more involved with club activities which are crucial to a successful swim club. Without committed parents, we can’t run the club.

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  2. How many points do I need to collect?

    Each family will have to earn a minimum of 400 points each season through various club management and fundraising activities. It's important to note that a minimum of 100 points need to be earned in EACH of he RHAC hosted meets. 

    For points calculation, the swimming season starts on September 1st and ends on June 30th.

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  3. What happens if I don’t collect the required points by the end of the season?

    In fairness to the contribution among club members, every missed point will result in a charge of $4. The charges will be calculated and billed to the family’s account.

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  4. How can I collect the points?

    While it might sound to be a lot of points to be earned, there are many ways to collect points and it's very common for families to earn more than the minimum required.  Refer to RHAC Handbook for details.

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  5. I am extremely busy. Can I “buy out” the required points?

    The “buy out” option is not encouraged as we can’t run any of our club events without volunteers. However, given the unique circumstance of individual needs, you can pay $1600 to buy out the obligation 400 commitment points.

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  6. I have more than one swimmer in my family, how many points do I need?

    The minimum required points are per family, not per swimmer. You’ll need to collect a minimum of 400 points per swimming season regardless of the number of swimmers in your family.

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  7. RHAC is a swim club. Why do I need to volunteer for BINGO sessions?

    Bingo is one of the club's fund-raising activities. If the club decided not to continue the fund-raising from Bingo, each member may expect to pay more per year to compensate the loss of Bingo revenue.

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  8. I joined the club in the middle of the season. How many points do I need to collect?

    Welcome to the Club! Your points requirement for your first year will be calculated based on the months you are part of the club within the season. Your prorated commitment points are calculated at 40 points per month within the season since you join the Club. 

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  9. I am a new parent. I don’t know anything about Bingo. Where can I get started?

    You can find all the details on the RHAC website. Please email rhac.b[email protected], if you have any questions about Bingo.

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  10. When is the deadline to collect the points?

    You need to collect your obligation 400 points before June 30th.

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  11. What if I leave the club before the season finishes?

    The required points will be calculated based on the number of months since the beginning of the season up until the time you leave the Club. A deficiency point charge will be billed to your family account if you didn’t collect the required points.

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  12. Will I be able to carry my points over to the next season?

    No. All points will be settled per swim season and will not carry over to the next season. Points are also non-transferable between families. It is very common for families to earn more points than the minimum required and thanks to these committed families we're able to run very successful events.

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  13. Where can I check how many points I have?

    You can check how many points in your family account by logging into the RHAC website’s member section.  Click on "My Account" > "My Invoice/Payment" and select the "Service Hours" Tab. 

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  14. What if I have a question with my points balance?

    We are more than happy to address your questions and concerns. Just email any questions you have to [email protected] .

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  15. How can I get points faster?

    We are a parent run club so all your help is valuable. Some ways to earn points faster are:
    - Take officials clinics to move up the ladder quickly and earn more points for senior officials positions.
     

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  16. Where can I get more information about the points system?You can find more details from the ‘RHAC Club Handbook’. Please click on the following link:  2024-2025 RHAC Handbook

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SWIM MEETS

  1. How many swim meets does RHAC host every year?

    RHAC hosts three 3-days invitational meets each year.  Throughout the rest of the swim season, RHAC also hosts smaller Time Trials meets and Distance meets. The number of these meets varies from year to year.

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  2. What kind of work or role can we sign up for during each swim meet?

    RHAC requires a large number of Officials to run a meet, e.g. Timers, Stroke & Turn judges, Starters, etc. These tasks are specific for each official position and require prior training and certification. 

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  3. How come some Official and volunteer positions earn more family points?

    Family points assigned to each position are based on the skills/training and amount of effort required. For example, Chief Timer earns more family points than Stroke and Turn judges because it requires more training and it is a higher Official position.

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  4. How many family points do we need to earn each year from swim meets?

    RHAC hosts a number of swim meets each year which require a fair number of volunteers and Officials to work. Each family requires to earn a minimum of 100 points in EACH of the RHAC hosted meets. 

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  5.  Are there any restrictions or rules regarding which Time Trial and Distance meets I need to work at?

    The club does expect each family to help out at the meets when their swimmer is attending. However, there is no limitation for everyone to help at every meet.

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  6. How do I sign up to work at a meet?

    You will receive an email no later than two or three weeks before the swim meet starts indicating when the sign-up will open. Signup is done through Team Unify.

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  7. Is it possible to have my son/daughter to work for their high school volunteer hours during the swim meet?

    Absolutely! RHAC Meet Management encourages high school students to participate and help out during swim meets as long as they are qualified for the position they sign up for. This is not limit to RHAC swimmers but open to all siblings and other high school students.

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  8. Do we get family points if my son/daughter signs up to work for his/her volunteer hours?

    No. You can only choose to earn family points OR high school volunteer hours.

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  9. If I cannot help out during the weekends of the two 3-days invitational swim meets, are there other alternatives?

    We encourage the family to participate during the swim meets. Not only you can work alongside with your swimmers on deck but more importantly, it is FUN!!

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  10. How do I start to get trained and become an Official?

    There are a number of Officials clinics scheduled throughout the year. These clinics are hosted by Swim Ontario, RHAC, and other swim clubs. RHAC schedules internal clinics as needed throughout the year and members will be alerted via email. For more details visit the information posted on the Becoming and Official page in this website or visit www.swimming.ca

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GENERAL

  1. Is there way to keep track of what I've signed up for? (ie. Bingo nights, swim meet jobs, food sign-up, etc.)
Sign into the RHAC website then go to the Event page. At the top of that page, click on the Reports Tab and click on the "Job Signup Report for My Account". It should list all your signups as well as the points you will receive for each job.

 

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