Regular Programs

If a swimmer wishes to WITHDRAW from a program, parents need to contact the office.  If the withdrawal request is made within two weeks of the start date of the program, TIBU will refund a pro-rated amount of the program cost, less registration/office costs, to the family.  Refunds will take 4-6 weeks to process.  If a swimmer withdraws after the two-week deadline, TIBU will not issue a refund, and the family is responsible for any outstanding costs.

If a swimmer wishes to CHANGE programs, parents need to contact the office.  If space is available, the office administrator will move the swimmer to the desired program for the remainder of the session.  If the new program is more expensive than the initial program, TIBU will bill the family for the difference.  If the new program is less expensive than the initial program, and the request for change is made within the first two weeks of the session, the family is responsible for the costs of the less expensive program.  If a swimmer moves to a less expensive program after the two-week deadline, the family is responsible for paying all costs associated with the initial program.

If a swimmer CHANGES competition programs due to not meeting the practice commitment, coaches will contact the office.  If space is available, the office administrator will move the swimmer to the desired program for the remainder of the session. If the new program is less expensive than the initial program, and the request for change is made within the first two weeks of the session, the family is responsible for the costs of the less expensive program.  If a swimmer moves to a less expensive program after the two-week deadline, the family is responsible for paying all costs associated with the initial program. Swimmers will have the opportunity to return to the competition program after a goal meeting is held with the coaches.

*All withdraw and change request include office and processing fees.

Swim Lessons

If a swimmer wishes to WITHDRAW from a program, parents need to contact the office.  If the withdrawal request is made before the third lesson, TIBU will refund a pro-rated amount of the program cost, less registration/office costs, to the family.  If a swimmer withdraws after the third day, TIBU will not issue a refund, and the family is responsible for any outstanding costs.