The Pickering Swim Club and Swim Ontario are committed to providing an environment where all individuals are treated with respect. This includes swimmers, coaches, officials, volunteers, parents, and spectators.

Swim Ontario is committed to providing a safe, ethical, and positive environment within its programs, activities, and events. All individuals are expected to conduct themselves in a manner consistent with Swim Ontario’s values of fairness, integrity, open communication, and mutual respect.

Conduct that violates the Swim Ontario bylaws, policies, procedures, or Comprehensive Code of Conduct and Ethics may be subject to discipline and sanctions pursuant to Swim Ontario’s Complaints and Discipline Procedure. These Procedures provide individuals with a fair and expedient process to address alleged infractions.

The Pickering Swim Club and Swim Ontario are committed to providing an environment in which all individuals are treated with respect. Participants are expected to conduct themselves in a manner consistent with the values of Swim Ontario that include fairness, integrity, open communication and mutual respect. 

Read more about Sport Safety

Filing a complaint

Swim Ontario’s Complaints and Discipline Procedure is administered separately and independently from the organization’s daily operations. Complaints are managed by the Dispute Resolution Officer (DRO). Swim Ontario can only act, investigate, or begin its process when a formal complaint is made.

To be considered, any complaint must include specific information, often summarized by the “4 W’s”:

• Who – The person or organization alleged to have committed the breach

• What – A description of what happened (include, if possible, the section of the Code breached)

• When – The date and time (or approximate date and time) of the incident

• Where – The location where the incident took place (e.g., pool, on deck, gym, swim meet, online, etc.)

👉 Submit a Complaint through Swim Ontario